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116 - Accordion

Privacy Policies

At Novipro, we value your privacy and are committed to protecting and processing your personal information responsibly.
This privacy statement describes how Novipro collects, uses, and shares your information. It applies to the Novipro Group and its subsidiaries, unless a subsidiary has its own privacy statement that does not reference Novipro's.
When we provide products, services, or applications to a client as a business-to-business supplier, the client is responsible for the collection and use of personal data when using these products, services, or applications. This collection and use are covered by the client's privacy policy, unless otherwise specified. Our contract with the client may authorize us to request and collect information about authorized users of these products, services, or applications for contract management purposes. In this case, this privacy statement or additional privacy notice applies.
We may supplement the data protection information with an additional privacy notice.

Personal Information We Collect and Use

This section describes the various types of information we collect at Novipro and explains how we use them.
This includes the following information: Your Account, Novipro's Websites, Applications, Novipro's Cloud and Online Services, Marketing, Contractual Relationships, Support Services, Protection of You and Novipro, Novipro Facilities, Recruitment and Former Employees, Business Operations Conduct, Cookies and Similar Technologies, and Children.
The data we collect and use may include profile information, interactions on web pages, marketing preferences, information for conducting investigations in case of malicious activities, records or transcripts of your conversations with us for support purposes, information for improving our business operations, and much more.

Novipro's Websites

Our websites allow us to communicate with you about us and our products and services. The information we collect on the websites is used to provide you with access to the website, for website operation, to enhance your experience, and personalize the way information is presented to you. If you visit our websites without logging in with an account, we may still collect information related to your website visits.
For more information about the technologies we use to collect information on a website and how to configure your preferences, please refer to the Cookies and Similar Technologies section.


Depending on your preferences, we use the information we collect to communicate with you about relevant products, services, and offers. We also use this information to personalize your online experience with our content and advertisements and to develop internal marketing and business insights. To configure or update your preferences regarding marketing communications via email, phone, or mail, please contact us by email or phone. You can also request to stop receiving communications or select the unsubscribe option at the bottom of each marketing email. To review or configure your preferences regarding the information we collect about you online on our websites, select Cookie Preferences in the website footer.

Contractual Relationships

A contractual relationship is established when you order a trial or a product or service from us. We primarily provide our products and services to businesses, but individuals may also enter into a contract with us directly as a customer. We may collect information that is reasonably necessary for planning, entering into, and fulfilling the contractual agreement.

Support Services

When you contact us for assistance, we collect your contact information, a description of the issue, and potential solutions. We record the information provided to process the support request, for administrative purposes, to enhance our relationship with you, for staff training, and for quality assurance activities.

Protecting You and Novipro

We may collect and use information to protect you and Novipro against computer security threats and to safeguard the information in our possession from unauthorized access, disclosure, alteration, or destruction. This includes information from our computer access authorization systems, such as login information.

Novipro Facilities

When you visit a Novipro facility, we collect your name or professional contact information, and in some cases, information from a government-issued identifier. This information is collected for access management and to protect the security of our facilities and employees.

Recruitment and Former Employees

We are constantly seeking new talent for our company and collect information about job applicants and potential candidates from various sources. For more information, candidates are encouraged to refer to Novipro's Talent Recruitment Privacy Notice. When an employee leaves Novipro, we continue to process their information for remaining business, contractual, professional, legal, and tax-related operations, including retirement management to the extent handled by Novipro.

Conduct of Internal Operations

We collect and use information to improve our internal operations, systems, and processes. For example, the information may be used to conduct, audit, and optimize our operations, protect our assets and employees, develop products, and defend our rights.

Cookies and Similar Technologies

When you visit our websites, use our cloud and online services and software products, or view our content on certain third-party websites, we collect information about your connection and activity using various online tracking technologies, such as cookies, web beacons, local storage, or HTML5. The information collected through these technologies may be necessary for website or service operation, to enhance performance, to help us understand how our online services are used, or to determine the interests of our users. We engage advertising partners to provide and facilitate the use of such technologies on Novipro and third-party websites.


Unless otherwise specified, our websites, products, and services are not intended for children under the age of 16.

Sharing of Personal Information

We may share your personal information internally and externally with vendors, advisors, or Business Partners for legitimate business purposes of Novipro and only as needed. This section explains how we share information and how we facilitate this sharing. Terms of Personal Information Sharing
When we share personal information, we implement appropriate checks and controls to confirm that the information can be shared in accordance with applicable law. If we decide to sell, purchase, merge, or otherwise restructure our businesses in certain countries, this type of transaction may result in the disclosure of certain personal information to potential or confirmed buyers or the collection of personal information from those selling these businesses.

International Transfers

Your information may be transferred or made accessible to Novipro affiliates and third parties worldwide. Novipro complies with laws related to the transfer of personal information between countries to keep your personal information protected, regardless of its location. We have implemented various safeguards, including the following:
Contractual Clauses, such as those approved by the European Commission and accepted in several other countries. You can request a copy of the European Commission's Standard Contractual Clauses by selecting Contact Us in the header of this page. Novipro Binding Corporate Rules (Novipro BCR-C) for data controllers. Novipro's BCR-C has been approved by European data protection authorities and the UK Information Commissioner's Office (ICO). For more information, see Novipro's Binding Corporate Rules for data controllers. Novipro's privacy practices, as described in this Privacy Statement, are consistent with the APEC Cross Border Privacy Rules (CBPR). The APEC Cross Border Privacy Rules (CBPR) system ensures the protection of personal information transferred between participating APEC economies regarding online information collected through novipro.com.

Security and Information Retention

To protect your personal information from unauthorized access, use, and disclosure, we implement reasonable physical, administrative, and technical safeguards. These protective measures include role-based access controls and data encryption to maintain the confidentiality of personal information while in transit. We also require our Business Partners, suppliers, and third parties to implement appropriate safeguards, such as contractual arrangements and access restrictions, to protect information from unauthorized access, use, and disclosure.
We will retain only the personal information that is necessary to fulfill the purposes for which it was processed or to comply with legal and regulatory retention obligations. Legal and regulatory retention obligations may include retaining information for purposes such as:
  • Auditing and accounting.
  • Legal retention periods.
  • Resolving disputes.
  • Establishing, exercising, or defending legal claims in the countries where we operate.
We retain all information related to contractual relationships for administrative purposes, to comply with legal and regulatory retention obligations, to defend Novipro's rights, and to manage Novipro's relationship with you. Information provided in an additional privacy notice may offer more detailed information about applicable retention periods. When personal information is no longer needed, we have processes in place to securely delete it, such as erasing electronic files and shredding physical records.

Your rights

Your rights when processing your personal information. The Contact Us form in the header of this page can be used to:
  • Request access to personal information about you that we have or request an update or correction. Depending on applicable law, you may have other rights regarding your personal information.
  • Ask to receive your personal information in a usable format and to transmit it to a third party (also referred to as the 'right to data portability').
  • Request the deletion of personal information about you that we have.
  • Request not to receive specific types of personal information processing, such as targeted advertising.
  • Ask questions related to the Privacy Statement and privacy practices. Your message is forwarded to the Data Privacy team at Novipro, including Data Protection Officers.
  • File a complaint with Novipro if you are not satisfied with how Novipro processes your personal information.

Privacy Statement Updates

If a significant change is made to this Privacy Statement, the effective date is revised, and a notification is displayed for 30 days on the updated Privacy Statement. By continuing to use our websites and services after a revision, users are considered to have read and understood the changes.