Personal Information We Collect and Use
Depending on your preferences, we use the information we collect to communicate with you about relevant products, services, and offers. We also use this information to personalize your online experience with our content and advertisements and to develop internal marketing and business insights. To configure or update your preferences regarding marketing communications via email, phone, or mail, please contact us by email or phone. You can also request to stop receiving communications or select the unsubscribe option at the bottom of each marketing email. To review or configure your preferences regarding the information we collect about you online on our websites, select Cookie Preferences in the website footer.
A contractual relationship is established when you order a trial or a product or service from us. We primarily provide our products and services to businesses, but individuals may also enter into a contract with us directly as a customer. We may collect information that is reasonably necessary for planning, entering into, and fulfilling the contractual agreement.
When you contact us for assistance, we collect your contact information, a description of the issue, and potential solutions. We record the information provided to process the support request, for administrative purposes, to enhance our relationship with you, for staff training, and for quality assurance activities.
Protecting You and Novipro
We may collect and use information to protect you and Novipro against computer security threats and to safeguard the information in our possession from unauthorized access, disclosure, alteration, or destruction. This includes information from our computer access authorization systems, such as login information.
When you visit a Novipro facility, we collect your name or professional contact information, and in some cases, information from a government-issued identifier. This information is collected for access management and to protect the security of our facilities and employees.
Recruitment and Former Employees
We are constantly seeking new talent for our company and collect information about job applicants and potential candidates from various sources. For more information, candidates are encouraged to refer to Novipro's Talent Recruitment Privacy Notice. When an employee leaves Novipro, we continue to process their information for remaining business, contractual, professional, legal, and tax-related operations, including retirement management to the extent handled by Novipro.
Conduct of Internal Operations
We collect and use information to improve our internal operations, systems, and processes. For example, the information may be used to conduct, audit, and optimize our operations, protect our assets and employees, develop products, and defend our rights.
Cookies and Similar Technologies
When you visit our websites, use our cloud and online services and software products, or view our content on certain third-party websites, we collect information about your connection and activity using various online tracking technologies, such as cookies, web beacons, local storage, or HTML5. The information collected through these technologies may be necessary for website or service operation, to enhance performance, to help us understand how our online services are used, or to determine the interests of our users. We engage advertising partners to provide and facilitate the use of such technologies on Novipro and third-party websites.
Unless otherwise specified, our websites, products, and services are not intended for children under the age of 16.
Sharing of Personal Information
Security and Information Retention
- Auditing and accounting.
- Legal retention periods.
- Resolving disputes.
- Establishing, exercising, or defending legal claims in the countries where we operate.
Request access to personal information about you that we have or request an update or correction. Depending on applicable law, you may have other rights regarding your personal information.
Ask to receive your personal information in a usable format and to transmit it to a third party (also referred to as the 'right to data portability').
Request the deletion of personal information about you that we have.
Request not to receive specific types of personal information processing, such as targeted advertising.
Ask questions related to the Privacy Statement and privacy practices. Your message is forwarded to the Data Privacy team at Novipro, including Data Protection Officers.
File a complaint with Novipro if you are not satisfied with how Novipro processes your personal information.
Privacy Statement Updates
If a significant change is made to this Privacy Statement, the effective date is revised, and a notification is displayed for 30 days on the updated Privacy Statement. By continuing to use our websites and services after a revision, users are considered to have read and understood the changes.